WARNING ABOUT BOSLEY HAIR CLINICS AND BOSLEY.COM WEBSITE
This is a
non-profit site for consumers who want more information about hair loss
treatments. Knowledge is power.
Paying Extra to
No Control Over
FUT vs. FUE
No Refund Policy
In and Out
Who Owns Bosley?
Bosley infomercials loop the
same material and you can spend up to half
an hour without learning anything. The examples leave out important
details like what type and how many procedures were performed and the
costs. The slickly-produced videos can employ several tricks to boost
the impression of results such as makeup, dyes, topical concealers (e.g.
keratin fibers or fake hair), creative hair styles, combovers, and
selective lighting and camera angles. (continued)...
Rent, Cheap Advice
Those expecting accurate
information from medically-trained staff may be disappointed with what
Bosley's recent financials reported
getting new clients
and large drop in income
blaming it on on promotional and telemarketing mistakes, problems you
wouldn't ordinarily associate
with a medical
practice. It criticized the call center that fields inquiries from
its commercials as being "not reliable". more below, also see
Your Typical Medical Practice
Who is Bosley?
Bosley Medical Institute, or Bosley, is named after founder and
TV pitchman Larry Lee Bosley whose pattern of deceptive advertising and
medical board violations made him the most
physician in the U.S. -see
Bosley Sells Drug After Denouncing It
After slamming the drug finasteride (a.k.a. Propecia) for having
vicious side effects including impotence, or
Bosley now promotes and sells it, leaving consumers scratching their
Bosley's Negative Stance on Propecia
Ad Nauseam cont. The
paid-for testimonials fail to mention (in addition to how much
compensation was received) other treatments and drugs that were used,
procedures performed by other medical groups and hair products they were
(Bosley spends as much as a
third of its revenue on advertising and promotion, when it has reduced
the ad budget sales have dropped dramatically)
Information Is Your Wild Card
Using practices like selective
disclosure (not telling the whole truth to potential patients) and
Sales Incentives and
Bonuses consumers may not realize that Bosley has stacked the
deck against them.
CONSUMER'S GUIDE TO BOSLEY:
WHAT TO EXPECT / THINGS THEY DON'T TELL YOU... click
Is The Bosley "Guarantee" Worthless?
Many are surprised at how
invasive these procedures can be and wonder why they weren't warned -see
If you want to share a negative experience about Bosley, email:
Paying Extra to Heal?
Can't help but feeling gouged...the Bosley office charged me over
$500.00 in extras for meds in what they call a post op healing
"kit", which I would have thought most doctors would have included
for free. I later found out by reading others experiences that it
may have been optional. I guess the lesson here is not to trust
anyone and do your research first.
Warning to Newbies About Bosley
You have stumbled across one of the worst, most heartless companies
there is. Take your virgin heads and run away now while you still
can! (Note to noobs: A "virgin" head is one that has not been cut up
by surgery -something that is very good to have) If you have not
proceeded yet thank your lucky stars- you may have avoided one of
the biggest traps of your life. For clarity, consider the following
The Procedure Was Very Uncomfortable
I was supposed to be able to return to work the next day, but my
face and eyes were swelled shut and enlarged and I had two black
eyes. My children begged me to stay home. After everything the've
done I dont look any different. I am still paying for the work they
did and do not have the desired results promised me after all this
I went to Bosley to have treatment for thinning hair in the front of
my head. I paid $12,000 for the procedure. I returned in one year. I
had pictures to show what I looked like when I started with them,
and what I look like now. The Doctor who saw me said they would do
it over, at no charge. After careful consideration with my personal
physicians, I decided that it would just be too much for me to go
through one more time. I asked for my money back. Needless to say, I
still have not received a penny from them.
Conflicting Advice /
After receiving separate consults from both a
Counselor and a doctor I was very confused as they told me very
different things and contradicted each other. Since I spent more
time with the Counselor I ended up following his advice and had a
procedure which turned out to be a huge mistake. Afterwards I
learned I dont have enough donor hair to make a significant
improvement which is common for people with a large balding pattern.
Tip: There are many
online communities with reviews for Bosley and other medical groups.
Try the term "hair transplant forum" with a search engine.
Doctor Claims Racial Discrimination
disturbing claims from a former Bosley physician about their business
practices: According to a Law360.com article William D. Yates, who is
African-American, claims Bosley discriminated against blacks by
charging them more for hair procedures than white customers, and
that the company discriminated against him personally by directing more
patients to an equally skilled white physician.
Yates, who worked for Bosley for over 5 years,
recently prevailed in a breach of contract suit that Bosley Medical
Group brought against him after he left to go to work for their
competitor, Ziering Medical.
Bosley Has "No Control" Over Doctor
arguing over liability in a medical malpractice case The Bosley
Medical Group said it has no control over a doctor who works for
them even though they trained him, provide him with all his patients and
refer to him as a "Bosley physician" in their ads.
BMG says it has no control
over Dr. David Alpeter, who works at Bosley's office in New York,
because he makes all treatment decisions independently without
supervision from BMG (this would seem to make their ad slogan "The
Bosley Experience" meaningless, especially when many of Bosley's doctors
work as independent contractors).
Alpeter was sued by a
patient who complained of widened scarring, excessive pulling of the
scalp, and hair and skin loss after his 2nd Bosley surgery. After
cutting out a chunk of the patient's scalp over 12 inches long, and
then another section during the same day, Dr. Alpeter speculated that
the widened scar may have been caused by the patient's "poor healing
response" or "genetic disposition to scarring".
Motivation? / Sales Incentives
People who assume
objective advice from medical providers can be at a disadvantage if they
don't know that Bosley gives incentives and rewards based on the
number of surgical procedures that are sold, from upper management down to its
sales force (a.k.a. Counselors). Even its doctors can be biased
toward pushing surgery when their compensation is tied to their branch's
A business journal
article revealed that an employment contract for a Bosley doctor guaranteed him
a compensation of $10,000 a month plus a percentage of “adjusted
charges” received by the practice, from 5.5 percent during his first year
to 8.5 percent in the sixth year of the agreement. He was also entitled
to a “super bonus” of 6 percent of the annual adjusted charges over $1.9
Faults: Bosley Reveals Flaws
of its most common medical procedure, the
Follicular Unit Transplant, or FUT. This information doesn't
appear in most ads, so consumers should be aware that in the course of
promoting other services Bosley has described some major problems
with its standard surgical procedure, suggesting that it's not
for: A) Those who want to wear their hair short; B) Those who do not
want a linear scar; and C) Those with a limited donor supply* or scalp
(*Every person has a
limited donor supply)
It further indicates that
the FUT procedure offers drawbacks such as scalpel incisions, linear
scarring, stitches, and changes in donor area appearance, as well as
slower recovery time and more downtime.
A quarter century after
other doctors started using Follicular Unit Extraction techniques, or
FUE, it appears
that Bosley may now be trying to emulate them. To learn the differences
between FUT and FUE consumers can start with this
Plug Pulled on Aderans Research Institute
Hope turned to
disillusionment (and anger for some) who believed the promises made by
Bosley's Medical Director, about new technologies ARI and Bosley were
bringing to market. Aderans suddenly liquidated the assets of its hair
multiplication division without explanation (although during Phase 2
trials it was realized that the process couldn't create new hairs
but instead might only help prevent follicles from future loss).
For more than a decade
Washenik accepted accolades and generated media coverage and chat room
buzz while leading on industry insiders and consumers with claims that
their panacea for hair loss was just around the corner.
In and Out
Some warn that Bosley's assembly line methods can cause doctors to
become unaware of what's going on. If you worry about their ability to
respond in an emergency this will not comfort you: A male patient
ended up with permanent disability after he had a stroke during a Bosley
and the staff failed to take action, according to a civil jury*. The
Plaintiffs said that during the procedure the patient began convulsing
yet the procedure wasn't stopped and the patient was sent home as usual
though he could not walk or talk. When the patient's wife phoned the
Bosley office for help they told her that his failure to come out of
anesthesia was a result of pain medications and "not to worry." *Los
Angeles Superior Court BC445812
2010-2013 (thanks to
Before handing your credit card to a Bosley salesperson (or Counselor)
for a deposit on a procedure know about their policies.After
canceling surgery ten days in advance a customer was surprised when
Bosley wouldn't return their deposit. When they disputed the charge with
the credit card company they got the response "We regret to inform
you that we are not able to assist you as the merchant has a
no-cancellation and no-refund policy". The
policy can discourage patients from backing out of surgery and penalizes
those who want to change their minds or need more time to make a better
Settles Charges Against Bosley
The Federal Trade Commission has imposed restrictions on Bosley after
alleging it shared pricing information with competitors, an illegal
practice that can result in higher prices.
On a related note Bosley's
parent company, Aderans Co. Ltd. of Japan, has acquired
Hair Club, known for its infomercial-marketed hair "systems".
Consumers should know that Hair Club is now involved in the practice of
steering clients over to Bosley offices for surgery.
Who Owns Bosley?
It is normal for someone considering a serious medical procedure
to want to know who they are dealing with. Bosley is foreign-owned by
Japanese wigmaker, Aderans Co. Ltd.. While most companies want to
maximize profits and increase share price Aderans financial reports
reveal they may be more
obsessed about sales than serving the best interests of patients.
Note: Aderans stock is traded on the Tokyo stock exchange. They
purchased Bosley in 2001 and Hair Club in 2013.
financial statement released on 04/14/16 confirms that Bosley spends an
inordinate amount of money and effort in trying to get people to
"In the Bosley Business, the
call center system, which went into operation in June 2015, was not
reliable and call-related problems persisted until December 2015, which
led to a drop in the number of inquiries prompted by a TV commercial and
a decline in the number of surgical procedures. Operating income tumbled
69.4% owing to higher advertising and promotional activities and rising
Fairness in Reporting: The companies mentioned have been given the
opportunity to correct any inaccuracies.
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